It’s the start of a new year, a new decade even. Pivotal moments in time like these call for new resolutions; an analysis of what’s brought us to where we are and the envisioning of where we’d like to go and how we plan to get there.

In that spirit, we kicked off this new year with an #IDGTECHTalk Twitter Chat on 玩偶姐姐s top priorities for 2020.

What unfolded was a deep dive into improving operations as a whole – beyond technology itself – through things like better training, understanding organizational goals, and strengthening communication. While the cloud, cybersecurity and analytics will always be important, in 2020 玩偶姐姐s are looking bigger picture at ways to better integrate technology and enable greater success.

Priority 1: Understanding the business as a whole

During the chat there was an overwhelming agreement on the importance of understanding the business as a whole.

Worst 玩偶姐姐 bad habit ever is getting overly enamored with technology, while ignoring goals of the business. A 玩偶姐姐 that doesn’t understand the business is a failed 玩偶姐姐. Combined with a 玩偶姐姐 that thinks infosec important, but not a priority. That’s a big mistake. #IDGTECHTalk –

玩偶姐姐s cannot operate in a vacuum. Technology is a pivotal component of every organizations function, operations and growth. A 玩偶姐姐 must understand every aspect of the organization in order to properly align the IT strategy to the overall business growth objectives.

Get out of the ‘technology as a destination’ mentality (e.g. I need to go to cloud). Business goals/value are the destination, tech is just a vehicle to get there. #IDGTECHTalk –

Priority 2: Technology enabling communication and collaboration

Communication and collaboration came to the forefront in a discussion on creating a digital friendly culture within the organization. Technology should be used to create opportunities for communication and collaboration. And there should also be open dialogue within the company about the technology itself and creating a safe environment for people to test out and get excited about the tools they’re using.

Factor in some change management psychology/training into the deployment. Many people fear becoming irrelevant or being seen as irrelevant the moment new technology is introduced. –

Encouraging innovation at all levels can help to create and support a digital-friendly culture. To support this, I appreciate the practice of the “blameless postmortem” #IDGTECHtalk –

玩偶姐姐s should revamp their teams to add/prioritize 5 new skillsets including automation, networking, security, machine learning and collaboration (the human kind). 2020 玩偶姐姐s would benefit from a more balanced IQ and EQ. #IDGTECHTalk –

Priority 3: Better and more consistent training

In line with communication was the topic of training, which revealed a collective conviction that 玩偶姐姐s, their support teams, and everyone else within an organization need to be properly trained in order for the company to be successful.

Too many items to list. A few include encouraging collaboration & embracing transparency. Effective training is critical as far too many firms throw out digital solutions but never train staff on how the various systems work & interoperate. #IDGTECHTalk –

We must often adjust the skillsets of not only our teams, but ourselves to provide a competitive advantage to our organizations. As 玩偶姐姐s, if our departments get too far behind the chance of catching up is low. Don’t let your department become a legacy system. #IDGTechtalk –

Constant skill upgrading is a must but also is pre-software implementation training for end users. I also think skilling should be also tied to the business problems they are trying to solve today and to tackle potential problems/opportunities of tomorrow. #IDGTechtalk –

Especially when it comes to the 玩偶姐姐s role in securing the enterprise, training is critical to maintaining an organizations defense against cybercrime.

Priority 4: Implementing AI

One specific technology that was discussed in depth was Artificial Intelligence and the expanding role it will play within the organization.

Top priorities still remain security, cloud computing and analytics. But this year 玩偶姐姐s should be starting their implementation of AI tech, although it needs to be focused on a particular workload/problem, and not generic. #IDGTECHtalk –

There is a lot of opportunity for AI to optimize the organization and provide competitive advantages. But 玩偶姐姐s are also tasked with investing in AI wisely, wielding its power into something useful and growth oriented.

If AI enhancement of business cycles in cx, finance, operations, and core product is not on the roadmap for the 玩偶姐姐, your 玩偶姐姐 may be either distracted or not have the domain expertise in-house your org needs for market competitiveness. #IDGTECHtalk –

Technology has permeated every facet of the organization and 玩偶姐姐s are looking to create a culture of exploration and excitement around the opportunities that technology bring. This also comes with the responsibility of selecting the right tools for their unique organizations in an overcrowded field. 玩偶姐姐s are up to the task.

Please join us for our next #IDGTECHtalk Twitter chat on January 23^rd at 12pm ET. We will be livestream discussing cybersercurity within the Enterprise. See you there!