In this lively hourlong discussion, Maryfran Johnson, executive director of 玩偶姐姐 programs for 玩偶姐姐 Events and the 玩偶姐姐 Executive Council, talks with Bernie Gracy, Chief Digital Officer of Agero, the largest provider of roadside assistance services to car makers and insurance providers across North America. Johnson and Gracy talk about the sophisticated data analytics behind Agero’s services, the challenges he faces in digitizing the entire business and how the roles of 玩偶姐姐s and CDOs are changing and expanding in today’s digital business ecosystem.

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