Scientific information service Elsevier is a world leading professional publisher, amongst its stable are the famous titles Lancet and Gray’s Anatomy. Elesevier has aggressively moved into the digital arena with its ScienceDirect and Scopus online publication and citation database services. Elsevier publishes 250,000 articles a year in 2000 journals and accounts for 28 per cent of parent company Reed Elsevier revenues. IT Leader: Jora Gill, CTO In role since:One year Reporting line: Group 玩偶姐姐, Bill Godfrey Board level seat: Yes IT estate and or number of log on accounts under the control of the IT leader:35,000 users Level of the workforce that relies on technology to carry out their tasks:80 per cent IT staff currently employed:My organisation has 450 IT resources the organisation has close to 1300 (combination of FTEs and Consultants) Split between in-house/outsourced staff:30 per cent 70 per cent Primary technology platforms at the organisation:Combination of CRM, ERP and websites Strategic aim of the 玩偶姐姐 and IT operations for the next financial year:Manage a large demand as we make further strides towards e-business, manage a large technology estate How do you see technology transforming your organisation in the near future?Cloud, ERP, Content management How do you see technology transforming your organisation in the near future? We will use technology to provide information through multiple channels and will provide a customer experience of receiving the data they need for their requirements in a timely and focused manner.