Arcadia is a fashion retailer comprising nine of the high street’s well-known brands, including Topshop, Topman and Dorothy Perkins. IT leader:Andrew Clarke, Group IT Director. In role since:October 2006. Reporting line:Group CEO. How often does the 玩偶姐姐 meet with the CEO: At least once per week often more. Board level seat: Yes. IT budget:£50 million revenue, £45 million capital. IT estate and or number of log on accounts under the control of the IT leader:Around 10,000 logins to email and applications representing 22% of the workforce, however if login to tills is included more like 95%. IT staff currently employed:200. Split between in-house/outsourced staff:50:50. IT management team and reporting structure: Five direct reports + PA; Tech Services Director. Head of Bhs Systems. Head of Business Systems. Head of Software Development and Support. Head of e-Commerce Services. Primary technology platforms at the organisation:In-house developed ERP soon to be replaced with Oracle. Primary technology suppliers:IBM, BT, Oracle, PCMS, Microsoft, Apple. Strategic technology deals have been struck in the last 12 months: Eight-year hosting deal with PCMS. Eight-year application support deal with PCMS. Eight-year store maintenance deal with IBM. Three-year till maintenance for Bhs with Vista. Three-year software support deal with IBM. Three-year e-Comm hosting deal with IBM. Percentage of your applications/infrastructure run from the cloud:5%. Major technology or transformation project recently completed and how did it transform operations, customer experience or the organisation: Implementation of PCMS Beanstore POS system, offering faster transaction times with a 25% improvement, better stock control through better controlled refunds, better promotional control. Business transformation programme – beyond technology – that the 玩偶姐姐 owns or is a major contributor to: I can't think of many business transformation programmes that don't have a technology element. Strategic aim of the 玩偶姐姐 and IT operation for the next financial year:Deliver IT systems that allow business agility at a reduced cost. Strategy in the use by employees of their own technology, use of mobiles and how social networking is impacting operations, customer experiences or the organisation:Employees can currently use their own smartphones and Arcadia will deliver corporate email to them. Aside from this we are about to launch a BYOD programme going beyond smartphones. Technologies being considered to enable transformation:Oracle. Transformational inspiration sources:World class retailers.