JJ Food Services provide food produce and equipment to restaurants and food retailers. It is one of the leading companies specialising in large scale food produce delivery and has one of the highest profit margins in the UK food sector. The company has five distribution centres but is based in Middlesex and has around 711 employees. JJ Food Services relies on mobile computing systems to monitor deliveries and provide real-time data regarding deliveries on the road. JJ Food Services sourced its mobile technology from consultancy firm Spirit Data Capture, who were responsible for sourcing the technology used by the company’s delivery drivers. JJ Food Services had an annual profit of just over £180 million in 2011, an increase of 30%. The company’s clients include restaurants and catering companies across the UK. IT leader:Rif Kiamil, 玩偶姐姐. In role since:Joined in 1999, IT Manager since 2001, 玩偶姐姐 since 2010. Reporting line:CEO. How often does the 玩偶姐姐 meet with the CEO:Two times a week. Board level seat:Yes. IT budget:Wages £600,000, we don’t have budget for IT as we budget per IT project. IT estate and or number of log on accounts under the control of the IT leader:850 users. Level of the workforce that relies on technology to carry out their tasks:100%. IT staff currently employed:13. Split between in-house/outsourced staff:100% in-house. IT management team and reporting structure:Two principal development managers, one principal for infrastructure. Primary technology platforms at the organisation:Microsoft Dynamics AX2012 ERP, Microsoft SQL Server and Microsoft .net. Primary technology suppliers:Dell and Microsoft. Significant strategic technology deals struck in the last 12 months:Aruba Wirelss, Articulate for e-learning and Microsoft for the next version of Office. Percentage of your applications/infrastructure run from the cloud:10%. Major technology or transformation project recently completed and how did it transform operations, customer experience or the organisation: Updated our ERP System to Microsoft Dynamics AX ERP. Saved £150k on people, systems and storage. Delivery drivers saved 390 working days from delivery activities. Customers saved £2.5m by using new systems. Added £30m spare capacity with no CAPEX. Cut collection times down to five minutes. Credit notes down by 99.9%. Delivery Performance up to 99.87%. 30% of all business was conducted online. Reduction in call volume by 20%. Doubling of the collection service. Business transformation programme – beyond technology – that the 玩偶姐姐 owns or is a major contributor to:Out of sight, out of mind is the typical strategy for mobile employees, we believed by empowering this group of people to have access to our enterprise resource planning (ERP) system we would be able to improve our services to the customer and give more freedom. This project has enabled us to cut direct cost by £150,000 per year, track the success of product delivery which is up to 99.87% and see that 98.3% of deliveries are made on time. E-commerce has been around for over 15 years, but we have seen very little up take within the Wholesale and Foodservice sector. JJ believed if done correctly it would work. In 2011 our customers ordered 10.5 million products worth £90 million using our e-commerce system. This enabled us to keep our pledge for the year which was to lower prices, as we passed savings of £2.5 million on to our customers. Having a website means more than just a place to make a transaction, we believe it is a place where communities can form and share ideas. We see the future of our website to be a place where customers, suppliers and our employees can incubate ideas and collaborate on those collectively so that our customers grow their business and we bring products and services to the market quicker. Strategic aim of the 玩偶姐姐 and IT operation for the next financial year: Allowing employees to work from any device and anywhere with all our application. Moving core software like Microsoft Office, Microsoft Exchange, Microsoft Lync and Microsoft Sharepoint to the cloud with Office 15. Making an e-commerce platform with REST API's that can be used by a new website we building, iPhone, iPads, Android device, Windows 8 and self-service kiosk. Improving our self-service BI systems. Strategy in the use by employees of their own technology, use of mobiles and how social networking is impacting operations, customer experiences or the organisation: From any device employees can access our Voice, email and IM system Microsoft Lync directly over internet with no VPN. Moving forwards we will be allowing employees to access any application over the internet from any device. Strategy for dealing with shadow IT and BYOD including influence and engagement with executives, to place the right controls around employee choice: We look to drive this two ways. Application that are behind the firewall will be access via VDI or cloud-based application will be select on their support for any device. Having a single sign-on and one directory of users will be important to keep control. Products from Microsoft Office 365 will be support Microsoft's Rights Management Services, which will make sure that all documents can only be opened by users will the correct rights and documents can’t be shared with non-authorised users. Technologies being considered to enable transformation:Enterprise Social networking tools like Yammer. Transformational inspiration sources: Education. Show and Tell, being team members to other companies around the world to see what they are doing.