Norfolk County Council, based in Norwich, is split into seven local government districts. The council is in charge of almost 400 schools, and manages healthcare for some 5.6 million people in Norfolk – employing 125,000 people in 41 different organisations. The council is also responsible for maintaining the council's 10,000km of road networks and bus routes. When did you start your current role?December 2012 Have you completed an MBA?No Order the following sources of advice/information by value to you:1. Peer group2. Vendors3. In-house4. Analyst5. Consultant Technology strategy and spending What is the major transformational IT project that has been recently completed, or is underway at your organisation?The Norfolk Digital Ambition Programme announced in December 2013 represents a ground breaking partnership between Norfolk County Council, its partners, the University of East Anglia and HP, Microsoft and Vodafone. Built on a common understanding amongst all partners that integration, evidence and intelligence represent the only route to viable and sustainable public services. What impact will it/does it have on the organisation?The DNA programme will provide the federation, identity management and collaboration tools necessary to enable joined up working across the public sector in Norfolk. The requirements for such technologies are clear in almost every area of the councils working, from multiagency safeguarding, working with the NHS to economic development. At its heart is the development of a multi-agency information hub, combining MDM, analytics, integration and BI tools to provide the facility for operational data sharing and the intelligence to support multi-agency commissioning. The delivery will support intervention programmes and the redesign of public services, in the first instance this will mean providing the tools to enable the join up of 1800 social work and NHS staff. What new strategic technology deals has your organisation struck and with whom?The deal stuck with HP and their partners Microsoft, Vodafone, Ping, Sailpoint and Visionware is not only of fundamental importance to Norfolk and its 900,000 residents but also to HP and Microsoft in the delivery of HP's focus on 'New Style ICT' and Microsoft's City Next Programme Name your strategic technology suppliers?HP, Microsoft, BT, Vodafone, Oracle, Visionware, Autonomy, Civica, OLM What is the IT budget?Circa £25m What is the strategic aim of the 玩偶姐姐 and IT operations for the next financial year?Providing the foundation for integrated public service delivery including the use of SAML-based technologies around federation and integration. The creation of a multi agency information hub to facilitate better data sharing and use – safely. Transformation of the council's ICT estate including new desktop and mobile working technologies migration to a number of cloud based services. Integration with the NHS. Continuing to build a ground breaking relationship with the University of East Anglia to harness research into smarter communities and big data, with exciting news to be announced soon. Transformation achievements Would you describe the 玩偶姐姐 role as a transformation leader in your organisation?The DNA programme represents the underpinnig of integrated public services in Norfolk, it will provide the intellegence and tools to transform the organisation and its working with others. Describe the transformations you have led / been involved in, how did they transform operations, customer experience or the organisation?Some examples include: redevelopment of processes and forms to support a number of redesigned processes relating to the provision of children's social services new platform to support youth offending service mobile devices for social workers access to key line of business for partners in the public sector scanning provision into transactional finance service introduction of on-line transactional capability including for blue badge provision creation of new business unit – Information Management centre of expertise, bringing together and creating new roles for information architecture, compliance, integration and other functions All transformations have led to greater channel choice for customers, better ability to work together in partnership, to provide more cohesive public services and most importantly a new focus on information and its power to shape services against an austerity backdrop Beyond technology, can you describe a business transformation programme that you own or contribute to?Overarching change and transformation programme – Putting People First What key technologies are being considered to enable transformation?Cloud – Iaas delivery by HP, collaboration o365, HP managed workplace services, Identity Management and Federation – Ping and Sailpoint, ERP – Oracle, Analytics and Search IDOL and Autonomy, ECMS – HPRM, numerous line of business systems What percentage of your applications / infrastructure is run from the Cloud?30/70 cloud on-prem moving all of on-prem to SaaS or IaaS over 2014 in partnership with HP How is the use by employees of their own technology, use of mobiles and social networking impacting operations, customer experiences or the organisation at present?Use of virtual desktops a real plus for staff however a changing environment given the PSN. Good and Citrix form the heart of our BYOD approach Do you have a plan in place for how to deal with shadow IT and BYOD. How do you influence and engage executives, place the right controls around employee choice and engage with the organisation on this issue?Yes as above but we'll also be driven by government requirements. Where do you seek transformational inspiration from?The smarter cities, and open data communities, key examples from other counties notably Flanders where some 50+ governmental agencies share and link data using a common SOA appraoch The 玩偶姐姐 role in the business Who do you report to?Director of Environment and Economic Regeneration Does the 玩偶姐姐 have a seat on the board?No How often do you meet with the CEO?Weekly Does your organisation have a digital leader and what is the difference in their responsibilities to yours?No The IT department How many staff make up the IT team?(What is the split between in-house/outsourced staff)Circa 250 – all in house although we work with a number of suppliers, the HP team working on the DNA programme will number at its highest point circa 100 Describe the 玩偶姐姐’s management team, do you have direct reports that develop the relationship and services between the business and IT?Technical PMO lead, Schools ICT lead, People (Adults Children's and NHS) lead, Places (Environment and District Council's and shared services – ERP) lead, Information Lead, Technology Lead And how many log-in accounts do you issue across you organisation?6000 county council, 1000+ customers, 100,000 pupil and teacher accounts delivered via SAML compilant Norfolk Schools portal What is the primary technology platform? (for example ERP, Website, trading system)ERP – Oracle, OLM social care (3000+) users, norfolk schools portal 100,000 users, numerous line of business systems