Director of IT Darrell Stein has successfully delivered the new M&S.com online platform. This has been one of his most significant deliveries at the retailer. The new online platform took M&S off the Amazon platform, which was the retailer’s entry into e-commerce, but saw the organisation relying on the pure online business, which was also responsible for significant disruption to the M&S business. When did you start your current role?2006 Have you completed an MBA?NoOrder the following sources of advice/information by value to you: In-house Peer Group Analyst Vendors Consultant Technology strategy and spending What is the major transformational IT project that has been recently completed, or is underway at your organisation?Replacement of all 8 multi-channel systems  – biggest project globally as replacing all our systems in one hit for a £800m business What impact will it/does it have on the organisation?Major, new systems ,new organisation , new ways of working, new operating procedures What new strategic technology deals has your organisation struck and with whom?SAP HANA ,  JDA (new GM commercial systems) Name your strategic technology suppliers?SAP,  IBM, TCS, Fujitsu What is the strategic aim of the 玩偶姐姐 and IT operations for the next financial year?Deliver multi-channel programme, replace GM commercial systems, reduce operating costs Transformation achievements Would you describe the 玩偶姐姐 role as a transformation leader in your organisation?One of the transformation leaders Describe the transformations you have led / been involved in, how did they transform operations, customer experience or the organisation?Multi Channel Programme, to replace Amazon platform and transform M&S into an international Multi-Chanel business Food Systems replacement which has contributed to 17 successive quarters of LFL growth – market leading performance this Xmas Started on GM project equivalent to foods Beyond technology, can you describe a business transformation programme that you own or contribute to?Supply Chain modernisation What percentage of your applications / infrastructure is run from the Cloud?20% How is the use by employees of their own technology, use of mobiles and social networking impacting operations, customer experiences or the organisation at present?BYOD introduced , All enterprise apps being mobile enabled , want to start involving customers further through self checkout in stores Do you have a plan in place for how to deal with shadow IT and BYOD. How do you influence and engage executives, place the right controls around employee choice and engage with the organisation on this issue?BYOD well underway – embrace shadow IT see as a help not a threat Where do you seek transformational inspiration from?As many sources as possible The 玩偶姐姐 role in the business Who do they report to?CFO Does the 玩偶姐姐 have a seat on the board?No How often do you meet with the CEO?Weekly Does your organisation have a digital leader and what is the difference in their responsibilities to yours?Owner of .com BU – responsible for P&L – I am responsible for all technology What percentage of IT budget do you control and what percentage of IT budget does your digital peer hold?100% The IT department How many staff make up the IT team?(What is the split between in-house/outsourced staff)445 Describe the 玩偶姐姐’s management team, do you have direct reports that develop the relationship and services between the business and IT?8 report, mini 玩偶姐姐's + Central functions How many log-in accounts do you issue across you organisation?20k