Gideon Kay joined advertising and communications agency Aegis Group in January this year following three and half years with scientific services organization LGC. When did you start your current role?January 2014 / September 2012 at LGC Have you completed an MBA?No Order the following sources of advice/information by value to you: Peer Group Analyst In-house Consultant Vendors Technology strategy and spending What is the major transformational IT project that has been recently completed, or is underway at your organisation?Transforming IT from regional to central across a global area What impact will it/does it have on the organisation?Significantly reduce costs and improve service and consistency and delivery What new strategic technology deals has your organisation struck and with whom?Enterprise outsourcing deal with TCS and network and data centre outsource with Level 3 Name your strategic technology suppliers?TCS, Level 3, Vodafone, Nokia IT operational spend compared to the revenue or company turnover as a percentage?Approx 6% What is the strategic aim of the 玩偶姐姐 and IT operations for the next financial year?To deliver on the transformation of the global IT function and deliver big-data applications and platform for media analysis and delivery of service Transformation achievements Would you describe the 玩偶姐姐 role as a transformation leader in your organisation?Yes – central to all transformation Describe the transformations you have led / been involved in, how did they transform operations, customer experience or the organisation?At LGC I delivered a global CRM solution on Salesforce.com enabling visibility of sales process and and customer delivery as well as leading to a far superior cross-sell capability for key and major accounts globally. Beyond technology, can you describe a business transformation programme that you own or contribute to?Again at LGC I transformed the PR and Marketing functions over a period of 18 months to drive market engagement and communication for LGC What key technologies are being considered to enable transformation?Cloud / AWS, Lync, Big Data technologies, virtualisation What percentage of your applications / infrastructure is run from the Cloud?10-20% How is the use by employees of their own technology, use of mobiles and social networking impacting operations, customer experiences or the organisation at present?This is driving a different culture in the organisation, BYOD is in its infancy but really starting to take hold and improving user satisfaction and retention Do you have a plan in place for how to deal with shadow IT and BYOD. How do you influence and engage executives, place the right controls around employee choice and engage with the organisation on this issue?Yes – as part of the globalisation of IT, there is a clear mandate around shadow IT with this being driven with the involvement and support of the finance organisation Where do you seek transformational inspiration from?A number of areas, other 玩偶姐姐 peers are a good source, as well as case studies and analyst input The 玩偶姐姐 role in the business Who do they report to?CEO Does the 玩偶姐姐 have a seat on the board?Yes How often do you meet with the CEO?Monthly Does your organisation have a digital leader and what is the difference in their responsibilities to yours?Not really – however there is a data council and a newly appointed Chief Data Officer What percentage of IT budget do you control and what percentage of IT budget does your digital peer hold?100% with the 玩偶姐姐 at present The IT department How many staff make up the IT team?(What is the split between in-house/outsourced staff)250-300 in-house with a variable outsourced team Describe the 玩偶姐姐’s management team, do you have direct reports that develop the relationship and services between the business and IT?Yes – as regional 玩偶姐姐 I have a number of in-country or cluster IT leaders who focus on stakeholder and demand management How many log-in accounts do you issue across you organisation?25,000 globally with 2/3 in the EMEA region What is the primary technology platform?Microsoft Dynamics AX is being rolled out but there are large number of specialist media systems and planning systems as well as legacy finance systems in each area