The Royal Marsden NHS Foundation Trust is a specialist cancer hospital in London, with hospitals in Chelsea and Sutton. It became one of the country's first NHS Foundation Trusts in 2004. What is your job title?Head of IT Services When did you start your current role?January 2013 (note that the role finished in Dec 2013) Have you completed an MBA?No Order the following sources of advice/information by value to you:1. Peer group2. In-house3. Consultant4. Analyst5. Vendors Technology strategy and spending What is the major transformational IT project that has been recently completed, or is underway at your organisation?There have been two; 1) a major refresh of infrastructure, along with a proposed new IT Shared Service and 2) a review of the main Patients Records System, and a discussion about it's possible replacement. What impact will it/does it have on the organisation?1) an improved IT service and 2) more efficient clinical and operational processes, and better patient outcomes. Name your strategic technology suppliers?HP, EMC, Cisco What is the IT budget?About £5 million pa What is the strategic aim of the 玩偶姐姐 and IT operations for the next financial year?Continue the infrastructure refresh, further develop the Shared Service idea and assess potential replacements for the main clinical system Transformation achievements Would you describe the 玩偶姐姐 role as a transformation leader in your organisation?Yes, but it's probably not recognised as such throughout the organisation Describe the transformations you have led / been involved in, how did they transform operations, customer experience or the organisation?I have led numerous IT Shared Services programmes, which have resulted in a more cost effective way of delivering IT, as well as improved customer services. Beyond technology, can you describe a business transformation programme that you own or contribute to?Business analysis – gaining a proper understanding of business operations to assess how technology can be better exploited. What key technologies are being considered to enable transformation?BYOD & Wireless, to improve on-site accessibility to services What percentage of your applications / infrastructure is run from the Cloud?The NHS is still very nervous about Cloud, so all services are run in-house. How is the use by employees of their own technology, use of mobiles and social networking impacting operations, customer experiences or the organisation at present?It's still evolving. Some BYOD functionality is being trialled, but the full implications are not really obvious at the moment. The real benefits will come when patient information is made more widely available to clinicians, but the security protocols need further development to allow this. Do you have a plan in place for how to deal with shadow IT and BYOD. How do you influence and engage executives, place the right controls around employee choice and engage with the organisation on this issue?The discussions with executives is ongoing, and the outcome of the pilot will provide useful information as to what the overall direction should be. Where do you seek transformational inspiration from?Colleagues, peers and material such as 玩偶姐姐 magazine. Also, in a hospital, seeing patients everyday provides an inspiration to drive IT quality forward. The 玩偶姐姐 role in the business Who do you report to?Finance director Do you have a seat on the board?No Does your organisation have a digital leader and what is the difference in their responsibilities to yours?No The IT department How many staff make up the IT team?(What is the split between in-house/outsourced staff)About 50 staff, all in-house Describe the 玩偶姐姐’s management team, do you have direct reports that develop the relationship and services between the business and IT?The management team is mainly made up of senior IT operational staff. Only my role would focus on business-partnering, but that is something that I would like to change eventually. And how many log-in accounts do you issue across you organisation?About 3000 What is the primary technology platform? ( for example ERP, Website, trading system)Electronic Patient Records system