New Look is a British global fashion retailer with a chain of high street shops in the UK, Belgium, France, the Netherlands, the Republic of Ireland, Malta, Singapore, Thailand, Indonesia, United Arab Emirates, Azerbaijan and Poland. New Look was founded by Tom Singh .Since then the company has rapidly expanded and now operates across a chain of over 1,000 stores internationally and a staff of over 30,000. When did you start your current role?January 2013 Have you completed an MBA?Yes Order the following sources of advice/information by value to you: Peer Group In-house Analyst Consultant Peer Group Technology strategy and spending What is the major transformational IT project that has been recently completed, or is underway at your organisation?Global trading platform and next generation digital platformCustomer experience management What impact will it/does it have on the organisation?System Enablement for efficient global operating model for international multi-channel, fast flexible efficient adoption of customer digital innovation. What new strategic technology deals has your organisation struck and with whom?Oracle , Accenture, IBM Name your strategic technology suppliers?Oracle, IBM, BT. What is the IT budget?£25M+ IT operational spend compared to the revenue or company turnover as a percentage?1.5% What is the strategic aim of the 玩偶姐姐 and IT operations for the next financial year?Global information services Transformation achievements Would you describe the 玩偶姐姐 role as a transformation leader in your organisation?Yes Describe the transformations you have led / been involved in, how did they transform operations, customer experience or the organisation?Greater insight of the enablement of new international marketsCustomer experience of mobile and ecommerce Beyond technology, can you describe a business transformation programme that you own or contribute to?No What key technologies are being considered to enable transformation?Data warehouse,  merchandising operations management Do you have a plan in place for how to deal with shadow IT and BYOD. How do you influence and engage executives, place the right controls around employee choice and engage with the organisation on this issue?Yes, actively pursuing strategy to manage data at source, not the device. Where do you seek transformational inspiration from?Peers, research, external trends. The 玩偶姐姐 role in the business Who do they report to? CEO Does the 玩偶姐姐 have a seat on the board?No How often do you meet with the CEO?Weekly Does your organisation have a digital leader and what is the difference in their responsibilities to yours?Yes, Customer experience What percentage of IT budget do you control and what percentage of IT budget does your digital peer hold?100% IT owned. The IT department How many staff make up the IT team?(What is the split between in-house/outsourced staff)+200 internal, +30% outsourced. Describe the 玩偶姐姐’s management team, do you have direct reports that develop the relationship and services between the business and IT?THINK, PLAN, BUILD, RUN How many log-in accounts do you issue across you organisation?15,000 What is the primary technology platform? Oracle RMS & ATG