Original articles written by leading IT practitioners and industry experts about the technology, business opportunities, and challenges they face every day.
AI has made businesses hyper-focused on their data, but the rush for more data is a distraction from the equally important work of creating and maintaining quality data.
The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in the cloud.
From capacity management to collaboration, the product model is reshaping how technology is built, funded, and understood across the enterprise.
Agentic AI is still in its deployment infancy, and while it is an area of high promise, it isn’t without its risks and concerns.
AI appears to have unlimited potential, but will never reach it without being trained like a human to exercise judgment to make the “right” decisions.
If your teams are moving quickly but struggling to move together, it might be time to give transformation a home. These patterns suggest when a formal transformation function is not just helpful—but essential.
As AI reshapes the workplace, IT leaders face a pivotal moment to reassess PC infrastructure, address evolving privacy demands, and align on long-term strategies for what’s next.
Security becomes more pervasive as AI, cloud, quantum, and space take enterprise networks beyond the limits where no corporate data has gone before.
While operational efficiency can drive improvements, it often falls short of true transformation. To address this, many organizations are turning to transformation functions to bridge the ‘missing middle’—the strategic activities th....
Agentic AI has the power to think on its own, making caution essential. But with smart choices, we can transform autonomous technology into an incredible force for progress.
A human firewall helps modern organizations create a resilient, adaptive security culture capable of responding smartly to emerging threats while maintaining optimal operational efficiency.
Understanding the distinct roles of product, platform, and services teams is key to unlocking the full potential of a product operating model.
The success of any organization hinges on its ability to attract and retain top talent, and onboarding is a critical step in the hiring process. Getting it wrong can mean valuable time, money and promising talent lost.
The intelligence revolution means we need to challenge our fundamental assumptions about how we think about our business, how we work, and how we measure success.
The rapid rise of AI capabilities is ramping up the pressure for business transformation. AI may be creating the pressure, but with the right mindset, it can also be part of the solution.
In this article, we dive deep into key data management trends that will impact enterprises the most in 2025.
With an eye on what to expect in 2025, let’s reflect on key tech milestones in 2024 and explore the cybersecurity trends shaping our tomorrow, from enterprise AI and deepfakes to the emerging challenges posed by quantum computing and new AI inn....
AI and data innovations are set to transform and define business success, setting the stage for a pivotal year ahead.
In this article, we will understand the core components of the Azure cloud computing environment and how enterprises can master them.
Businesses everywhere are making moves to adopt AI technologies and protocols in their organizations. Yet, as this wave unfolds, it has created a complex security landscape where organizations are uncertain about the undefined AI risks and boundaries....
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